AWS Customer Engagement

The Customer Engagement category is a collection of services that makes it easy for your applications to interact with your end users.

See below a list of the available services in this category.

Amazon Connect    - Amazon Connect makes it easy for you to setup and manage a customer contact center and provide reliable customer engagement at any scale. With Amazon Connect you can deploy a customer contact center with just a few clicks in the AWS management console, on-board agents from anywhere, and quickly begin to engage with your customers.

Pinpoint
   - Enables you to understand and engage with your app users. Amazon Pinpoint helps you understand app user behavior, define who to engage, determine which notification to send, decide when to deliver the notifications, and track the results of your campaign.
   - Enables push-notifications. Ex. When a mobile app user is close to a restaurant, it will send out a message for discounts or deals available to that restaurant.

Simple Email Service (SES)    - Amazon Simple Email Service enables you to send and receive email using a reliable and scalable email platform.

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